Privacy Policy

Last updated: March 2026

Suli Bijoux Ltd · Company number: 15331415
International House, 64 Nile Street, London, England, N1 7SR
hello@sulibijoux.com

Introduction

Suli Bijoux Ltd is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and UK data protection laws.

Who We Are

Suli Bijoux Ltd is a UK-registered luxury jewellery retailer (company number 15331415), registered at International House, 64 Nile Street, London, England, N1 7SR. For questions about our privacy practices, please contact us at hello@sulibijoux.com.

What Data We Collect

Account & Order Information

Full name
Email address
Shipping address
Phone number
Order history and preferences

Payment Information

We use Stripe as our payment processor. We do not store your payment card details on our servers. All payment information is processed securely through Stripe's encrypted gateway.

Newsletter & Marketing

If you subscribe to our newsletter, we collect your email address. Newsletter subscriptions are managed through Brevo (formerly Sendinblue). You can unsubscribe at any time via the link in any email or by contacting us directly.

Technical Data

IP address
Browser type and version
Pages visited and time spent on site
Referring website

How We Use Your Data

Processing and fulfilling orders
Sending order confirmation and shipping updates
Handling customer service enquiries and returns
Sending marketing communications (with your consent)
Improving website functionality
Detecting and preventing fraud
Complying with legal obligations

Cookies & Tracking

Our website uses cookies to enhance your experience. By default, only essential cookies are enabled.

Essential Cookies: Required for functionality and security. Cannot be disabled.
Analytics Cookies: Help us understand usage. You may opt out.
Marketing Cookies: Used for personalised content. You may opt out.

Data Sharing & Third Parties

We do not sell or share your personal data for third-party marketing. We share information only with trusted service providers:

Payment: Stripe (payment processing)
Email: Brevo (newsletter management)
Shipping: Royal Mail (order delivery)

Data Retention

Order data: retained for 6 years for accounting and tax purposes
Marketing data: retained until you unsubscribe
Technical data: retained for up to 12 months

Your Rights Under UK GDPR

You have the right to: access your data, rectify inaccuracies, request erasure, data portability, and object to processing. To exercise any of these rights, contact hello@sulibijoux.com. We will respond within 30 days as required by UK GDPR.

Security

Our website uses SSL encryption (HTTPS). We implement appropriate technical and organisational measures to safeguard your information.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact & Complaints

For privacy enquiries: hello@sulibijoux.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.